Pos Terminals

ARTICLES IN THIS SECTION

Why is my POS terminal not charging, and how do I fix it?Why does my Moniepoint POS app keep crashing, and how can I stop it? How can I fix the screen rotation error on my POS terminal? What is the correct procedure for setting up or changing my POS terminal PIN?How do I activate or deactivate the POS transfer auto-approval feature?Why is my POS terminal not detecting or reading customer cards?How do I resolve the "Required Parameters Missing" error during a transaction? How do I remove my POS terminal from Recovery Mode?What should I do if a required app says "Not Installed" or is missing from the App Market?How do I accept the POS terms and conditions on my dashboard or device? What should I do if my POS terminal is not printing receipts?How do I troubleshoot a hardware trigger or tamper error on a Topwise MP35P terminal?How do I upgrade my terminal app version?What happens if a fraudulent transaction is traced to my POS account?I did a card transfer, the withdrawal was successful but the transfer failed, please help!Withdrawal/Card payment failed but I am unable to log the transaction for reversal, what do I do.Please how do I log a failed card payment/ withdrawal for reversalWithdrawal/ card payment failed, customer debited, What do I do?How do I synchronise my analogue POS terminalI did a successful withdrawal/card payment but the value is yet to reflect in my wallet.How do I synchronise my android POS terminalWhen I decline a POS transfer request, where does the money go?When I approve a POS Transfer request, where does the money go?How do I view pending POS transfer requests from my online dashboard?How can I view POS transfer requests on my POS terminal to accept or decline?My POS Terminal got blocked, please help me.How to download keys on Android POS terminalHow to download keys on analog POS terminalHow can I reprint receipts from my AISINO terminal?How can I reprint the receipt from my TOPWISE terminal?How can I set my terminal to print out only one receipt?Can I swap my POS terminal?My POS terminal was stolen, Please help me!What should I do if a fraudulent transaction occurs on my POS terminal?How can I secure my POS terminal to prevent fraud?

What should I do if my POS terminal is not printing receipts?


If your terminal is working but you are experiencing issues with printing, please follow the steps below to resolve it


  1. Put a fresh paper roll inside the terminal.
  2. Open the POS App and go to More > Terminal Diagnostics.
  3. Select Full System Check, tick all options, and then click Run Test.

After the Run Test process is completed, follow the next steps below depending on the feedback from the test:


  1. If the printer test passes:
  2. Turn the terminal off and on again, and you should be able to print afterwards.
  3. If the printer test fails:
  4. This means your terminal is faulty. Please request a terminal swap.
  5. If the terminal shows “Your business is not allowed to print a receipt” after the transaction
  6. Log in to your Business App / Profile.
  7. Go to Settings.
  8. Look under POS Configuration.
  9. Click on Terminal Receipt and switch Enable Receipt Reprint to ON.